Terms & Conditions

Privacy Policy

By submitting Personal Information to this website, you agree that K50 Academy may process it in the manner described in this policy which describes our current practices with regard to Personal Information which is hosted by K50 Academy. The term ‘Personal Information’ refers to information about you personally, which, from time to time, you will be asked to submit (e.g. name and email address) in order to receive or use services on our website. As a result of changes in the law and technology, our practices will change over time. When this happens, we will post the changes on our website as soon as is practicable and, therefore, we encourage you to check the site frequently. We will always deal with your Personal Information fairly and in accordance with your instructions.

Use of Personal Information

We will tell you the purposes for which we will process personal information. Such purposes include the following:

1. maintaining our membership database.

2. to inform you of or send invitations to club events.

3. contacting you with information pertinent to your membership or application for membership and details of events and other matters which we think will be of interest to you.

4. marketing and market research.

5. internal use to help us improve our services and to help resolve any problems.

Disclosure

Any information you provide to us will only be used by us and possibly passed to our partners for the purpose of dealing with payments and using communications portals. It may also be disclosed to your organisation’s Governing Body. You should also be aware that your information may be disclosed where we are obliged or permitted by law to do so.

Timescale

We will hold your Personal Information within our systems for as long as you remain a member of the club. When you cease to be a member all personal data will be deleted within 6 weeks of the date of your resignation.

Cookies

A ‘cookie’ is a small amount of information that is placed on your computer’s hard drive when you visit a website. It collects details of visitor behaviour, which can be used to improve the service delivered to you on a website.

Your computer can be set to accept or reject cookies if you visit the “help” menu on your web browser. However, by rejecting cookies, you will not be able to use the “members’ area” of the site and you will not be able to complete the registration process.

When you visit this site, your Personal Information may be collected using ‘cookies’. Such information is subject to data protection laws and is dealt with in accordance with this Policy. For more information please visit : http://www.aboutcookies.org.

This site uses Google Analytics to collect usage data and Google also uses cookies for this purpose. Google has its own Privacy Policy which can be viewed at http://www.google.com/intl/en/privacy/privacy-policy.html. Where the site links to other websites and services these may also involve cookies. You are advised to check the privacy policy of each of these sites before using them.

Security

Your data will be managed by K50 Academy who manage data in a secure hosting environment. Your data will be retained within the European Economic Area (EEA) other than where it is transferred to a third party for the purpose of setting up a payment regime where it will only leave the EEA if security meets the EU’s security requirements.

Cancellation of session and membership

Membership is paid in advanced on a monthly basis. If you decide to cancel your membership at any point, we ask you to get in contact as soon as possible. Membership must be cancelled by the 15th of the month to stop the next standing order being taken the following month. If this is the case, we will arrange a refund for the following month, but his could take up to 10 days after collection to process.

We appreciate that there will be some weeks you are not able to attend, your membership will continue but we are unable to offer a refund for these missed dates. If you are expecting to be absent for an extended amount of time, please let us know as soon as possible so we can arrange appropriate action.

Complaints

We work hard to ensure that everything we do is with the player and parent in mind, sometimes despite our best efforts, things don’t go according to plan. We encourage you to feed back to us if you feel this has happened and we will make it our absolute priority to discuss with you to try and put things right. We are young and still learning, feedback both good and bad helps us to grow.

If we can’t resolve this or you feel you would like to raise a complaint, please get in contact with us at info@K50Academy.co.uk